Monday, 17 July 2017

#Daily wisdom ...The fixation for an easy life , shall make it tough to survive !

The VUCA world and the erratic times demand us to be more and more in self love and in perfect sync with our larger purpose and vision. Its not about working out a stop gap arrangement for a specific situation, we need to develop the ability to see the endless possibilities, throughout our journey !

The fixation for an easy life , shall make it tough to survive !
Train your mind to see the Good in every situation !

- Namita Sinha | Success Coach

Tuesday, 4 July 2017

Are we obsessed with being First Time Right !





The other day, I was in a discussion with  the Regional Sales Head ,
Branch Banking , of a leading Indian Bank , we were engaged in a serious chat  , trying to design a training and coaching initiative , which could possibly help the Sales Teams tame this bug which was  popularly being termed as 100%  FTR  (First Time Right ), or in simple language achieving  zero errors, the very first time ,while logging in complete and correctly filled application forms from customers for all products , be it for Bank Account Opening , Credit Cards, etc.

Closer to mid year review, the time for the final reckoning for all the sales teams was approaching.. Graphs and pie charts of all shapes, shades and hues to pin the contenders as per their performance were ruling the slide show , that he was simultaneously perusing on his laptop screen. He began sharing with me ,data pertaining to this new bug which was hovering here and there in everyone’s report card and though not even remotely connected to actual sales figures, had in fact turned out to be the game changer in deciding the final winner – I could understand the cause of his panic, the figures were pretty dismal .. And as per their findings, the process of extracting relevant data from the forms by the operations team who finally generated functional accounts , was turning out to be increasingly tedious and overtly delayed, largely traced to  incomplete and incorrectly filled forms  that were sourced by the sales teams, not only costing time lags and increased costs ,but increasing cases of customer dissatisfaction too !
And hence the weight of this KRA in tracking the performance of Sales  Managers was all too high now !

This in spite the fact that the application forms are being sourced and reviewed by Sales Officers and Managers  who are very often graduates and post graduates in their respective discipline and there’s nothing seemingly complicated in the task of submitting error free forms.  A symptom being witnessed not only in Banking but in certain other sectors of the service industry, too, I bet !

And so the cycle of figuring the gaps, facilitating training programmes, deploying additional resources, strengthening processes and check points and of course tasking the supervisors with penalties and threats , as also rewards on achieving 100% FTR continues…

While this shall be addressed and eventually effective processes rolled out …, my mind wanders to the root cause and the question of our obsession with FTR in not one but in so many areas of our lives , and what could possibly  be the reason behind ultimately not achieving it as desired and as cited in the above case !

Yes, technically terms like FTR or getting it right the first time, signify  error free processes and products and speak volumes of efficiency and effectiveness in any business and are an essential pre-requisite for great customer experience ! No question of any bargains there at all…the benchmark of quality is getting it right the first time !

However isn’t  it also time to reflect whether being Right the First time has been kind of over rated when it comes to all other aspects of our existence, and is it time we  allow  some room for making mistakes and errors too,  and improving at a reasonable pace..? 

I am prompted to straight go down to our childhood days- the infatuation with FTR looms large from very early years ..
No infant possibly stands up and starts walking one fine day without being preceded by stages of falling and getting hurt and crying and calling for some attention from his caregivers, but here too, if there could possibly have been a case of getting it right the first time, I can say without a doubt, that such a child would prove to be a favourite of his parents !

Does it mean  that we  as a  culture have collectively moved away from  encouraging mistakes and gradual improvement by doing and experiencing ,which could have ultimately led to better understanding and more effective results ?

Going back again to our schooling and growing up years, we have always noticed heaps of appreciation being doled out to the quick learners who seem to be naturals and born with their gifts - be it mastering the art of cycling at the very first  stroke on the pedal or doing quick math or humming the perfect tune of the classical raga or  staying afloat at the very first dip in the swimming pool or making the perfect rounded chapati at the first try, etc..

We  have all  witnessed at least sometime, these naturally  gifteds and the First Time Rights  in every field who  managed to garner applause and adulation  from all and sundry! And being early bloomers further keeps adding to their advantage in many ways , helping them build more self confidence and ultimately the  accumulative advantage spilling over to all other areas in life. The winner has it all, as they say !

But the fact remains, that  some of them if not all, eventually lose out in learning to also excel or pickup skills in areas where they are not naturals.. 
They may never get to realize the due that persistent efforts and an eye for details - needs to be given ; or what we term -  developing  the growth mindset-  is what they end up lacking!  

And now what about those who can do extremely well not at the first stroke but with repeated efforts and by following the process of doing and experiencing and learning…

They too stand to win laurels but not so readily , isn’t it ? The impatience with a prolonged learning time being taken by  some students, many a time prods parents and educators to almost give up on them halfway as incapable and this leaves them with a feeling of being a loser , harboring low self esteem, and almost terror struck with the fear of making mistakes !

They rarely  manage to win the attention and appreciation of their mentors easily, and most often have to stand up for themselves.. , but those who ultimately do –  prove to be the ones who look at processes from close quarters and having done things first hand , stand to understand better and deliver more effectively when it comes to on-the-job situations like the ones discussed in the Sales team’s FTR numbers  cited above.

So what is it so attractive about doing things right the very first time and why are we so obsessed with raising generations after generations driven by  fixed mindset and scared of failing even once..

In fact there tend to be  these three Biggest Blocks or …Myths…bounding our existence, that I am repeatedly reminded of these days and that I get to see deeply ingrained in so many.. ,

• Mistakes are bad.• There is only one right answer.• We are being judged for everything we do


We forget that making  mistakes is not anti but pro learning – and 

that mistakes  are very often the starting point of unlimited 

creativity, and need to be taken in the right spirit !

But  the unending craze in youngsters’ and educators’ minds to always have it FTR with their talents and gifts..rather than directing efforts towards gradual and continuous improvement is what leads to this stage when post graduate degrees too fail in helping them getting ATR , or Anytime Right , the basics -  case in mind - checking correctness of application  forms !

Students and children  want easy answers and teachers and mentors want techniques that work right the first time; and both share the fear of failure. Zero defects has become a way of thinking and doing, that reinforces the notion that errors are not acceptable. The idea here is that with this philosophy, one can increase happiness by eliminating the frustration of failure .
Think about it…

I go by the other route though ,as summarised by what Tim Harford once quoted :


Thankyou for reading my post and I look forward to your comments.
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About the Author :

Namita is an Internationally Certified Success Coach, Career Counselor and Life Coach with ICF credentials .(International Coach Federation). She is also a Behavioural Trainer, Sales Trainer, Writer and Speaker on a mission to help everyone unlock their infinite potential and build an extraordinary purposeful life.

Tuesday, 18 April 2017

Communication Wisdom ..............Tip 1#


"Communication is real time. Don't let days, weeks or months pass before speaking up if something has upset you.. "

Namita Sinha, Success Coach

Sunday, 19 February 2017

To Be or Not To Be



                                     To Be or Not To Be
Hi folks ! Hope the weekend’s turning out to be just the way you had wanted it to be and at the risk of intruding at relatively wee hours ,considering it’s a Sunday and just about noon , I shall but make a ditch attempt to squeeze in this capsule of thought in your minds ..so it lingers, because however best I tried to let it go…the  bug just kept hovering ever since I flipped through this morning’s papers. With due respect to the leading newspaper from the Times group which in spite of its fair share of criticisms continues to be a “a habitual can’t do without” read for me and definitely so on ‘The Lord’s Day’ ; today it has left me thinking deeply , - yes you got it right from the pictures above, - about ‘ the increasing ramifications of the new age Juggernaut WhatsApp ! '
So is it a mere coincidence or is there something strong brewing, behind so much coverage being given by the most popular Print Media to news relating to this Virtual all -pervading bit of an App which is less of a messaging platform as it appears now, and more of a powerful Social and Business networking innovation of the modern day ! As if the acquisition by Facebook was not enough to announce its prowess , this one news report above about a talented sportsperson feeling left out because of his exclusion by his colleagues in a Whatsappp group leaves me completely baffled , at how quickly the virtues and vices of the human instincts have been flawlessly captured by this piece of technology !
It’s indeed a true reflection and the quickest one at that – the quintessential portrait of all that we stand for today – the good, the bad and the ugly , too !
I shall admit it that I am no brains when it comes to Sports happenings and in all probability, I would never have bothered to even peep into the sports section of the daily , however the bold lines beginning with “Whatsapp exclusion…”, at first made me wonder whether mistakenly or as a new feature the editorial section has shifted to some other pages , after all how could something seemingly a comment on maybe a technology or social app figure elsewhere…, but as I looked carefully, it was not an article but a news report that too a verbatim from a famous sportsman of the most celebrated game of Cricket !And then there's another one educating about it's new features in the Technology Section !
I wonder, since when has the exclusion or for that matter inclusion , from / in a Whatsapp group started impacting sports persons and the likes to the extent of irking them or pleasing them… ?
And that has pretty much been the end of my Sunday and the beginning of a chain of thoughts and insights as to where all this is leading to…and where all this is coming from !
I remember when not too far in the distant past ..maybe only a year or two back ..whatsapp was seen as the trivial pastime for the idle ones, and the serious ones have taken their own time to embrace it ….
Not intending to now dwell into educating my readers about what all this platform is capable of doing, in terms of messaging ; communication, caring and sharing; since all of you must already be advanced level users , I shall still confess and admit to steer clear my own conscience that yes, I myself am a part of not less that 25 whatsapp groups , yes I am and though not the enviable admin yet, but a spectator and participant to the happenings, definitely I am and that’s 24 by 7 !
Every small or big project that I take up nowadays, starts with a Whatsapp group to initiate updates and discussions ! Most often, my days begin with some lovely exchange with like mindeds in these groups and entire day I need to ensure the batteries of the smartphone are charged enough ! There are better and worse applications and implications., and much more going on…we know and let’s keep that for later !
A clear advantage that Whatsapp has over others is without a doubt the fact that it started with, being a phone messaging app and has ever since remained as close to us as our inseparable mobile phones ! Infact there are very interesting Status Display Messages on many people’s phone numbers ,further reinforcing it being the preferred mode of communication for many, like “Hey there ! I am using Whatsapp”.. and the other one where they mention, “Can’t talk , Whatsapp only “ !
And so though I still have many in my network who proudly say that they prefer to be out of the Facebook race , the fact that they announce it through Whatsapp message talks about where they prefer to be running instead …
We can still heave a sigh of relief by acknowledging that all of it is still largely voluntary and not forced , that we can still keep ourselves excluded from groups we don’t want to be seen in , and make the best of where we wish to be appreciated, - we can indeed, atleast till it doesn’t figure in any “Inclusion” agenda of the responsible law of the land ! However, the piece of news above surprisingly from the sports arena this time, is a clear picture of what levels its influence stands today !
The very fact that it’s not a part of the black and white in deeds and contracts of organisations and businesses at one instance makes us believe it’s not after all a mandatory compliance, but with no clear rules of its usage, this may turn out to be just a false consolation, in fact this leaves enough room for the subtle and indirect albeit more deadly instances of one controlling the other ,or as they say another level of trolling and bullying , not to miss out the more evident happenings of privacy invasion and security compromise etc..
Being a close watcher of the happenings in the personal development industry , at one end though I clearly see counselling and coaching and trainings coming up to counter the attack, at the other end I see very effective use of this platform to further Business and Creative Agendas …
We are all human, and essentially that’s the reason our Apps too are getting more and more human..Does that really work in our favour !
However frivolous it may be to be a part of a whatsapp group and to keep tickling the funny bone making fun and laughing at the creative forwards, it may turn out to be a serious let down if you are not a part of one !
And is it really a choice any more .. ?
“To be or Not to Be “…, is the interesting question for many ! 
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Thankyou for reading my post and I look forward to your comments !





Wednesday, 15 February 2017

#Remembering Galileo Galilei on his Birthday !


A tribute to a great scientist and thinker, who is credited to have developed the telescope and the physical proof supporting the crux of all physics that "Its not the earth which is at the centre of Universe , but the Sun is the center of the solar system, and the Earth and other planets revolve around it.
As I share some of his invaluable quotes below, I am tempted to nudge a little , giving a thought to all amongst us who habitually always consider themselves to be the centre of their own Universe. Hence, while all trivia and miseries keep a strike on them, and they take it upon themselves to be the target of so much..., its also worthy for them and for us to be reminded to have our own telescopes in place ,to aid an inward tour !
We may not be at the centre , after all... :)
Indeed, a worthwhile moment to remember Sir Galileo Galilei on his birth anniversary today and revisit his quotes :
The sun, with all those planets revolving around it and dependent on it, can still ripen a bunch of grapes as if it had nothing else in the universe to do. In questions of science, the authority of a thousand is not worth the humble reasoning of a single individual. You cannot teach a man anything; you can only help him find it within himself. All truths are easy to understand once they are discovered; the point is to discover them. I do not feel obliged to believe that the same God who has endowed us with sense, reason, and intellect has intended us to forgo their use.

Monday, 26 December 2016

Short Poem - "Let’s talk to them, and listen ‘more’ !"



Let’s talk to them, and listen ‘more’ !
Our children…our youth, let’s talk to them and listen ‘more’.
Outer behaviour is all, we try to 'cure' ;
There's more behind , .. we need to ‘explore’ .
Let them cry, laugh and express, all they want to 'pour';
As caregivers and mentors, ..we must never close any 'door'.
We are by their side , for them to share ‘more ‘;
And of this, let them be very ‘sure’.
This alone, can help their present and future,
become safe and ‘secure’ !

Our children…our youth, let’s talk to them and listen ‘more’.
There's enough in this worldthat tries to ‘ allure’..;
even the more ‘mature’.. .
Every mistake can be made good.. ;
please do ‘reassure’!
Our children…our youth , let’s talk to them and listen ‘more’.
What they become to impress others , is fashion no ‘more’.
What lies within and ‘pure’..;
is the true wealth, they need to ‘insure’.
An exam or contest ..,whatever they ‘score’ ;
Happiness lies right where they are, …and not elsewhere to ‘adore’ .
Our children…our youth , let’s talk to them and listen ‘more’.
It can be fun, but not a joke ‘anymore’;
let this be real, and not a ‘folklore’ ….
Our children…our youth , let’s talk to them and listen ‘more’.
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Thankyou for reading my post and I look forward to your comments !

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